The Print and Fax Product Line supports the company enterprise Print and Fax capabilities. The product line team manages the full lifecycle of hardware and software product and solutions including evaluation of market offerings, engineering, deployment, operational support and retirement of solutions in order to deliver required functionality to meet the business needs, security requirements, and ultimately deliver enhanced user experience. The team ensures two primary enterprise print capabilities are managed in a Product lifecycle approach: general office print, and specialty print (barcode and label printers).
The Global Managed Print Product Manager will own the product vision, OKRs, roadmap, backlog, and execution for both – general office print needs as well as our specialty print needs (i.e., barcode and label printing in research and manufacturing).
The role contains people manager responsibilities for the global service delivery and engineering team ensuring individual priorities are set, development goals are planned, and administrative functions related to people management are performed.
The role also requires the individual to serve as an individual contributor in a print specialist or engineering capacity representing the EMEA region.
The product manager, along with the team manages multiple vendor relationships to deliver hardware, supplies, SW/HW maintenance in addition to enterprise software solutions to offer print capabilities in all company locations.
The product manager works closely with the eFAX product manager to share engineer resources (as applicable), develop incident management including the support framework for the Product Line (Print & Fax).
The Print product manager will focus on:
- Definition of the overall product vision and strategy with a focus on value, business outcome, and user experience
- Owning and managing a product throughout the duration of the product lifecycle
- Making product decisions, and ensuring decisions align with product strategy.
- Adoptions of strategic view about evolution of engineer needs.
- Development and regular calibration of metrics for the product.
- Driving continuous product discovery to understand user needs and translate that to solutions and product backlog.
- Creating, maintaining, and continuous prioritization of the product backlog to maximize value delivery and long-term sustainability
- Leading adoption and retention of the product
- Driving release and support planning and execution (go to market)
- Definition and management of product standards and workflow processes for our global print capabilities
- Partnering with business to understand needs of print services to meet unmet needs and improve overall service delivery of print services.
- Establishing and managing external hardware vendor relationships to deliver sales and technical support for vendor products, as well as establishment of hardware standards and acquisition of standard printers (office and bar code) to set up a lab environment for the use by enterprise application teams to test print functionality against standard offerings.
- Establishing and managing software vendor relationships to manage roadmap of solution offering, address operational issues and continue to address user needs.
- Partnering with support organizations such as IT operations and IT support to ensure end-to-end support is available.
- Partnering with Enterprise application teams to ensure all integration with print using supported standard methods.
- Partnering with Infrastructure teams such as data center, network, cloud and security to ensure service delivery of print and fax services across all of our eco system.
- Leading global team of engineers and regional service delivery leads to deliver quality print services.
- Monitoring and optimization of product’s total cost of ownership (TCO)
- Partnering with the finance to manage forecast and spend of the respective products.
- Ensuring compliance with all SDLC policies.
- Utilizing the product model to drive customer experience improvement based on business and stakeholder feedback.
- Driving automation to ensure consistent high quality of service delivery.
- Publishing service delivery and executive summary reports summarizing the product performance and use and costs of our print solutions globally.
Qualification:
- Bachelor’s degree in Engineering, Computer Science or prior work experience in equivalent Engineering, Computer Science field (in lieu of a bachelor’s degree, 8+ years work experience in these fields is required)
- Strong technical background in security, networking, cloud, and enterprise architecture
- Experience working with and developing global teams.
Experience:
- 5+ years of experience leading global enterprise IT team.
- 5+ years in managing global vendor service delivery.
- 3+ years building and leading high performance technical teams.
- 3+ years of demonstrated financial leadership in a global environment.
- Demonstrated product management experience.
- Demonstrated leadership skills to represent product team to internal stakeholders.
- Ability to communicate to all organization levels across divisions to successfully deliver print and fax services.
- Competency in the skills and knowledge of the role of ‘Technical Product Management’ at a manager level
- Strong team leadership and development experience; able to demonstrate the ability to manage people.
- Strong financial management experience developing forecasts and managing budget goals.
- Excellent oral and written communication skills – communicates candidly and clearly with strong verbal, written and presentation skills.
- Organizational skills to manage complex workloads.
- Contract negotiation of multi-year global contracts.
- Demonstrated experience in effective management of dotted line organizations.
What we offer:
- Exciting work in a great team, global projects, international environment
- Opportunity to learn and grow professionally within the company globally
- Hybrid working model, flexible role pattern (e.g. even 80% full-time is possible in justified cases)
- Pension and health insurance contributions
- Internal reward system plus referral programme
- 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
- Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
- Vodafone, Raiffeisen Bank, and Mall.cz discount programs
- Parking in the garage, showers, refreshments, massage chairs, library, music corner
- Competitive salary, and many more
Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Required Skills:
Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs
Preferred Skills:
Job Posting End Date:
10/31/2024
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Job Posting End Date:10/31/2024
A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID:R291887
