At Phrase, we help open the door to global business by providing the world’s most comprehensive language technology.
We’re transforming global content operations with our AI-led platform to give people the content they need, in the language they speak. Whether it’s for digital products like an app or website, marketing comms, legal literature, internal comms or customer service messaging, Phrase ensures that content always hits its mark by being on brand, consistent, and culturally relevant.
Phrase has been recognized by Forrester analysts as a Leader in language technology and is also highly rated on independent software review site G2. We help the world’s biggest brands, including Uber, Shopify, Puma, Snowflake and Volkswagen, engage their customers at scale to accelerate growth.
With a global team based in our offices, and remote colleagues across Europe, the UK, the US, and the APAC region, Phrase offers an international environment built on collaboration, innovation, and shared purpose.
As Head of Product Design, you will shape the future of user experience across Phrase’s B2B SaaS platform. You will lead and grow a team of nine designers spanning Product Design, UX, and DesignOps, setting a clear vision for design excellence at scale.
You will define and execute a design strategy that aligns closely with product direction and business goals, while championing user-centred design, accessibility, and quality across every touchpoint. Working in close partnership with Product, Engineering, Marketing, and Customer Success, you will ensure design is a strategic driver of impact, not just execution.
This role is ideal for a senior product design leader who combines systems thinking, strong people leadership, and a deep commitment to building meaningful, usable products in a fast-moving, AI-driven environment.
What you’ll be responsible for:
- Leading and mentoring a product design team of eleven product, UI and content designers
- Setting and evolving the product design vision across all Phrase products
- Aligning product design strategy with company goals and product roadmap
- Championing user-centred product design and accessibility best practices
- Partnering with Product Management, Engineering, Marketing, and Customer Success
- Building and scaling design systems and reusable frameworks
- Improving product design processes, tools, and ways of working
- Representing product design at executive level and influencing decision-making
- Using customer research, insights and data to guide priorities and design decisions
What you need:
- Senior product design leadership experience in B2B or enterprise SaaS
- A strong portfolio showing complex Product Design and UX as well as strategic thinking
- Experience building, scaling, and developing high-performing teams
- Deep knowledge of design systems, UX principles, and accessibility
- Ability to align design outcomes with business and product strategy
- Strong communication and stakeholder management skills
- Experience working in cross-functional, agile product and engineering teams
- A genuine passion for mentoring and growing design talent
Our current stack in this role:
- Figma (design and prototyping)
- FigJam (workshops and discovery)
- Storybook (design system collaboration)
- Jira and Confluence (delivery and documentation)
- Notion and Maze (user research and insights)
- GitHub and Vue (engineering collaboration and FE framework)
What you’ll get:
- Work experience in a successful and growing global SaaS company
- Be part of an international team of 300+ in Europe, APAC, and the Americas
- Expert colleagues in their field who are determined to build the best localization platform on the market, creating a world where language never limits opportunity
- An agile work environment, where it is encouraged to take smart risks
- Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued, and diversity is fully embraced
- A positive, open-minded, and innovative atmosphere
- Support in your professional development and personal career goals
What’s on top:
- 4 Company holidays additional to your regular holidays (1 day per quarter where the entire company is off to celebrate our achievements).
- In addition, the company also provides employees with a Christmas break to allow you to spend time with family and friends without use of your vacation allocation.
- Your birthday is off because it is important to celebrate you as well.
- 2 Giveback days where you can support the local community, volunteer, and/or participate in charity events and activities.
- Professional and extensive onboarding.
- Learning & development through Phrase learning and a dedicated ChatGPT Plus user license
- Additional local benefits depending on the entity you’re hired at, just ask your Talent Acquisition Partner
At Phrase we believe in the critical importance of diversity in all its forms and intersectionalities, and are committed to ensuring that the people we interview reflect this diversity. We therefore strongly encourage people of any identity to apply for our exciting career opportunities. We have taken an active decision to make our work environment inclusive every day, starting at the very beginning of your Phrase experience.
We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.
