The Cloud Operations organization at NetSuite is focused on providing impeccable cloud-based service delivery and ensuring the reliability of the NetSuite application for tens of thousands of customers worldwide.
As a Product Manager on our team, you will have the opportunity to design and drive the evolution of many infrastructure services, ranging from security and authentication to for-profit areas like sandbox or infrastructure service tiers. You’ll focus heavily on the benefits and experience for our customers. You will unite internal and external stakeholders to a single vision and product roadmap, advocating for customer needs and collaborating with diverse, cross-discipline engineering teams.
Career Level – IC3 or IC4
Career Level – IC4
Responsibilities
Job Duties:
– Communicate with customers about new feature rollouts, gather feedback, iterate.
– Engage with internal and external stakeholders to identify problems and opportunities. Passionately represent the voice of our customers to internal teams.
– Design solutions, write use cases, business requirements, and documentation to address problems and opportunities.
– Develop, groom, and prioritize a multi-year roadmap that creates the most value for customers while balancing the investment required from the NetSuite business.
– Evangelize ideas from inception to launch, persuading stakeholders from executive leadership to engineers. Influence the roadmaps and backlogs of core engineering teams.
– Present to and align with executive stakeholders
– Track dependencies on internal and external stakeholders to ensure successful execution.
– Partner with project and program management to align on key timelines and commitments.
– Evaluate market trends and know the competitive landscape.
Minimum Qualifications/Skills:
– Bachelor’s degree in business, computer science, or equivalent practical experience.
– Excellent written and verbal communication skills. Strength in customer-facing communication and engagement.
– At least 3 years of experience in product development, leading product delivery from inception to launch.
– The ability to define & shape a successful business strategy for large product areas.
– Track record of collaborating with multiple cross-discipline engineering teams.
– Track record of collaborating with globally distributed customers and engineering teams.
– Fundamental understanding of systems design for web-based applications.
– Exceptional analytical skills. The ability to look through data and draw insights.
Preferred Qualifications/Skills:
– Domain knowledge of cloud infrastructure, authentication protocols, data center architecture, API architecture, and/or service delivery excellence
– Strong technical background and a general understanding of basic programming concepts
– Query language skills (e.g. SQL) and experience mining data from ELK stack technologies
– Experience working with cloud providers, preferably Oracle Cloud Infrastructure
– Experience working on enterprise-grade applications
– Familiarity with Atlassian products (JIRA, Confluence, etc.)
– Experience in common software development methodologies (Agile, Kanban, etc.)
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