At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.
Distributed Product Research (DPR) is a matrix company-wide structure that embeds research practice into product teams and coordinates Dedicated Product Researchers (DPRs) across the whole company by connecting them to the centralized Research Competence Center. DPRs at JetBrains are deeply integrated into the product development processes of their teams and are able to use the competencies, processes, and infrastructure of the Market Research & Analytics team – using the strengths and mitigating the weaknesses of classic pure agency and distributed research organizational models.
We are looking for an experienced user experience researcher to become a Dedicated Product Researcher for .NET, a JetBrains department responsible for the development of productivity tools for .NET developers, including Rider, ReSharper, ReSharper C++, dotCover, dotMemory, dotPeek, and dotTrace. You will take responsibility for our user and market research efforts across multiple .NET products and development scenarios, including .NET web, desktop, and mobile development and game development (including Unity, Unreal Engine, Godot, and custom game engines). As a .NET DPR, you will report to both .NET Product/Marketing Leads and the DPR Lead. This means you’ll be working exclusively on research tasks in the .NET Department while enjoying research support and mentorship from the Market Research & Analytics team.
Creating developer productivity tools as products is a challenge for which there are no ready-made solutions. In addition to the unique experience of this role, a successful candidate will make life easier for millions of developers all over the world while influencing the way software products are created.
In this role, you will:
- Work on generative, qualitative product research by exploring the existing state of users and markets with qualitative research methods (including user segmentation, exploration of specific workflows/scenarios, exploration of user flows, and related issues in real-life contexts).
- Work on evaluative qualitative research by validating various product artifacts with qualitative methods (including doing moderated and unmoderated usability studies with prototypes and live code).
- Work on marketing research by testing marketing positioning and communications and collecting research insights for marketing activities.
- Be a Research Ambassador by acting as a connection point between the product and the Market Research & Analytics team, including consulting on the Market Research & Analytics team’s capabilities and redirecting and managing research requests to the Market Research & Analytics team that are out of the scope of DPR).
- Mentor decision makers on UXR methods and help the product team members acquire the necessary research skills and knowledge about research workflows and processes to conduct small-scale studies.
- Work on research infrastructure tasks by developing and maintaining various research-supporting activities, such as product research panels and research knowledge bases.
We will be happy to have you on our team if you:
- Have at least five years of experience working as a UX / product researcher in commercial IT product development.
- Have knowledge of major UX research methods (including moderated and unmoderated usability studies, interviews, diary studies, focus groups, and surveys), frameworks (like user personas, JTBD, and customer journey maps), and an understanding of how UX research is integrated into the product development lifecycle.
- Have a general understanding of software development, .NET technologies and programming languages, developer workflows, and tools – without necessarily being proficient in programming yourself.
- Have experience working with various research tools for participant recruitment (like User Interviews, UserTesting, UserZoom, and external recruitment agencies), moderated and unmoderated session organizations (Calendly, conferencing software like Google Meet and Zoom, and unmoderated platforms like Lyssna, Lookback, and Optimal Workshop), qualitative data analysis and reporting (Otter, Condens, Dovetail, Miro), and surveying (Alchemer, Qualtrics).
- Have experience in UXR mentorship and evangelization within commercial organizations.
- Are proficient in English and possess strong spoken and written communication skills.
We’d be especially thrilled if you:
- Have hands-on experience in software development, ideally with .NET (C#, F#, ASP.NET, WPF, MAUI) and gamedev (Unity, Unreal Engine, Godot).
- Have hands-on experience in IT product or product marketing management.
- Have experience in exploratory data analysis using Python and Jupyter Notebooks / Datalore.
- Have experience with qualitative data analysis using Large Language Models (LLMs).
- Have a working knowledge of Chinese or Japanese.
