Our company is seeking a Specialist – Product Owner Customer Master Data to join our Animal Health IT division. This role is a unique opportunity to collaborate with stakeholders across the business to understand and meet customer master data management needs. With a particular focus on our Commercial, Sales, and Marketing departments, you will have the chance to propose innovative MDM solutions that drive our mission forward and help us achieve a Customer 360 view.
Animal Health
Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society and our planet. We offer one of our industry’s most innovative portfolio of products, services and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species.
About the Position
You will be responsible for the development and delivery of Customer MDM processes and capabilities, focusing on data cleanliness, customer onboarding and enabling data-driven decision-making for commercial functions. Your role will involve partnering with internal business partners, IT colleagues, and vendors to implement innovative ideas and customer insights. The role is focused on Customers across our entire AH Enterprise, across CRM and ERP.
Welcome to Our Team
We are the Information Technology (IT) organization of our Animal Health company. Within IT, our team is responsible for partnering with business leaders to provide technology solutions that enable Animal Health to be agile, data-focused, and ensure reliability of customer data. The position reports to the Animal Health IT Intelligent Automation & Enterprise Data lead, as part of the Strategy Realization Office.
Primary Responsibilities
- Work closely with business partners to identify and interpret commercial, sales, and marketing customer master needs and respond with configurable customer MDM solutions with high data quality.
- Assists in managing and developing customer master data products throughout their lifecycle, applying technical knowledge and understanding of the product’s details.
- Contributes to defining the customer master data vision and strategy, focusing on value, business outcome, and user experience.
- Collaborate with business partners to define customer master data quality rules (incl. duplicate checks) and translate these into technical requirements for the development teams.
- Analyze deduplication results – and collaborate with business partners to define and coordinate actions and clean-up measures.
- Participates in customer master data product decisions, ensuring alignment with product strategy and compliance with regulatory requirements.
- Helps in creating, maintaining, and prioritizing the customer master data product backlog to maximize value delivery and long-term sustainability.
- Participates in release and support planning and execution (go to market).
Experience and Skills
- Minimum of 3 years of experience with customer MDM/Data Governance/Analytics Tools (e.g., Informatica MDM, Reltio, Semarchy, SAP MDG, Aera, Collibra Data Governance, Tibco EBX).
- Experience with MDM solutions in the pharmaceutical industry is a plus.
- Experience working with customer engagement models, customer and product MDM, sales & marketing data is highly preferred.
- Proven experience in guiding the design, development, and testing of new applications, platforms, systems, and workflows.
- Ability to ensure alignment with business needs and deeply understand stakeholders and their needs.
- Ability to assess alignment between requirements, solutions and eventual outcomes.
- Technical knowledge to operate in a digital environment and work closely with technical SMEs and technical job families, such as Information Architecture and Software Engineering.
- Strong commitment to diversity, equity, and inclusion, and the ability to influence and motivate others.
- Excellent emotional intelligence, decision-making skills, and a strong sense of ownership and accountability.
- Networking and partnerships should be a key strength.
What we offer:
- Exciting work in a great team, global projects, international environment
- Opportunity to learn and grow professionally within the company globally
- Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases)
- Pension and health insurance contributions
- Internal reward system plus referral program
- 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
- Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
- Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programs
- Up-to-date laptop and iPhone
- Parking in the garage, showers, refreshments, massage chairs, library, music corner
- Competitive salary, incentive pay, and many more
Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Required Skills:
Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs
Preferred Skills:
Job Posting End Date:
11/30/2024
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Job Posting End Date:11/30/2024
A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
