Fullstory’s UX team is looking for a Staff Product Designer to report into the Head of User Experience, who enjoys the challenge of finding solutions to complex problems and ensuring those solutions are best in class experiences. Fullstory’s mission is to be the number one source for behavioral data, powering digital experience AI and insights, which hinges on a strong user experience. This is the role for you if you’re excited by the future of data, and you’re ready to mentor others on using research and exceptional Discovery skills to de-risk that future vision.
In a typical day, you might:
- Partner with cross-functional partners to frame problems, shape UX strategy, and contribute to user engagement and growth by iteratively designing, shipping and measuring solutions.
- Own and execute design across the entire product development lifecycle.
- Bring an entrepreneurial spirit of informed and deliberate research and experimentation.
- Participate in customer calls to understand their needs and preferences.
- Level up the user experience by participating in design reviews, adding to the design system, meeting UX gating criteria, and advocating for loveable over minimal products.
- Clearly communicate design rationale and iterations to partners and stakeholders.
Here’s what we’re looking for:
- 7+ years of experience as a product designer, including 2+ years working at a B2B SaaS company.
- Experience in a leadership role in cross-discipline initiatives, bringing a design voice to the conversation and building trust between the design practice and other practices.
- Experience conducting User Experience Research activities and design sprints independently.
- A robust portfolio of iterative software work, including examples with a strong focus on iteration through the Discovery phase to deliver a minimum lovable product.
- You have experience working in highly complex and ambiguous spaces, especially related to digital analytics, data science, machine learning, or similar.
- You are comfortable with all aspects of the design process including research, low and high fidelity design, rapid prototyping, and contributing to a Design System.
- You leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency.
The impact you will have in 6 Months:
- Represents UX within the triad and needs less support from design partners.
- Identifies and conducts appropriate UXR activities.
The impact you will have in 12 Months:
- You confidently take ownership of all UX and UXR activities within your product area.
- Strategic thinking around connecting the UX to business outcomes.
