As a UX Designer, you will shape intuitive, accessible, and engaging digital experiences across our
global travel platforms. Embedded in a cross- functional stream team with a Product Owner,
Scrum Master, and Service Designer, you will focus on digital product delivery while
collaborating closely to translate service- level insights into tangible, validated interfaces.
Depending on topic complexity and phase, you may work in tandem with Service Designers from
discovery to rollout and evaluation, or sequentially, inheriting a clear direction and expanding it
into user flows, UI patterns, and usable interactions.
You are driven by solving real- world problems for users and business, not just pushing pixels. You
are fluent in agile delivery and capable of designing elegant solutions even in complex, multi – touchpoint
systems.
User Experience Research
- Lead qualitative user research to identify usability issues, test assumptions, and validate design choices.
- Create and maintain personas, customer journeys and Jobs to be done.
- Collaborate with Service Designers to connect service- level needs with UX- level solutions.
- Present UX findings and recommendations.
- Translate service journey insights and user feedback into actionable UX improvements.
UX & UI Design
- Lead design workshops, and ideation sessions.
- Align UX with business objectives, KPIs, and user satisfaction metrics.
- Design user flows, wireframes, prototypes, and final UI specifications for key digital products.
- Ensure all solutions are WCAG- compliant, responsive, and scalable across web and mobile.
- Maintain consistency with the Design System and contribute reusable components and patterns.
- Ensure design consistency and usability through UX guidelines.
Collaboration & Agile Delivery
- Work with Product, Engineering, and Business teams to optimize UX impact.
- Actively contribute in stream- level agile rituals: sprint planning, backlog grooming, daily stand- ups, and retrospectives.
- Work closely with developers to ensure smooth handover and implementation.
- Support the Product Owner in breaking down epics into UX tasks and user stories, aligning with business and delivery goals.
- Engage in joint workshops with Service Designers during ideation and concept development.
Feedback & Continuous Improvement
- Conduct usability testing of both prototypes and live features, iterating based on findings.
- Integrate analytics data (e.g., Hotjar, Mixpanel, NPS) and accessibility audits into continuous UX enhancements.
- Document design decisions, rationale, and outcomes in Confluence or similar systems.
- Drive UX governance and maturity across the stream.
Job Requirements
Required Experience & Skills
- 5+ years of UX design experience
- Proficient in written and spoken English.
- Proven experience leading user research, including defining research goals, conducting sessions, and synthesising findings.
- Demonstrated ability to create personas and user journey maps based on research insights.
- A portfolio showcasing capabilities in UX / CX design, with a focus on solving real- life user problems.
- Strong command of Figma, prototyping tools, and accessibility principles (WCAG 2.2).
- Skilled in usability testing, wireframing, UI spec writing, and agile delivery practices.
- Excellent communication and storytelling abilities to engage both stakeholders and peers.
Preferred / Nice- to- Have
- Experience in B2B, travel, logistics, or operations- heavy platforms.
- Experience collaborating with Service Designers and working across the product lifecycle from discovery to rollout and evaluation.
- Familiarity with Service Design methods (service blueprints, stakeholder mapping).
- Contribution to a Design System (tokens, components, documentation).
- Understanding of service logic across backstage and frontstage processes
- Experience collaborating with Service Designers and working across the product lifecycle from discovery to rollout and evaluation.
- Familiarity with Service Design methods (service blueprints, stakeholder mapping).
- Contribution to a Design System (tokens, components, documentation).
- Understanding of service logic across backstage and frontstage processes.
What We Offer
- Work in a supportive, international team with the flexibility of a hybrid setup (at least two days a week in the office).
- Make a real impact by designing tools used daily by thousands of people in the global travel and tourism space.
- Grow your skills on the job with access to learning platforms and tailored development plans.
- Play a key role in transforming our design system to support products at scale.
- Contribute to meaningful projects where your work leads to visible, real- world results.
- Be part of a team that values collaboration, a user- centric approach, agile delivery, and iterative processes.
- Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
- Stability: 100 Years at the top of our field and still pushing into new territory
- Progression: We reward high performers and look to promote key talent internally
- Learning and Development opportunities for growth and Upskilling
- A Supportive Management Culture and autonomous working environment
- Company Wide Bonus Scheme
- Dedicated Employee Engagement Activities
- Flexible & Hybrid Working
- Annual Awards and Recognition for high Performers
- Friendly and Collaborative work environment
