🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole… 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

You’ll lead the UX Research team whose focus is to provide actionable insights for PMs and Product Designers throughout the software development lifecycle, from discovery, to delivery and iteration, whilst setting up Ops to democratize access and scale UXR reach across the organization. We’re especially keen to talk to candidates with a strong background of gaining trust from non-design stakeholders, influencing the roadmap and paving the path for team’s success. A strong operational mindset will come in handy alongside your communication and leadership skills. We look forward to hearing stories of your experiences in similar roles, the good, the bad and the ugly!

✅ Your mission, should you choose to accept it:

You thrive on building exceptional teams and feel genuine joy watching them succeed!

You’re deeply committed to nurturing your team of researchers, championing their work and careers with dedication. You truly believe your primary mission is creating an environment where they can flourish.

With your impressive history of building, leading and scaling teams, you bring confident energy to any team—even those you inherit rather than build from scratch.

You get genuinely excited about shaping products from strategic roadmaps to granular design decisions!

You’re fascinated by agile development and the beautiful harmony of researchers, designers, and product managers working as a cohesive unit.

Your appreciation for data shines through as you blend quantitative and qualitative insights to build compelling cases for continuous improvement.

You thrive on collaborating with product and design partners, inspiring everyone across the organization to embrace user-centered thinking in everything from strategic roadmaps to feature decisions.

You confidently navigate complex, siloed organizations, engaging effectively with VP and Director-level stakeholders.

You’re truly excited about creating transformative impact at a company committed to becoming truly customer-centred!

You’re eager to partner with the Director of Design Operations and design leadership to create an energizing environment where researchers and designers feel fulfilled and make meaningful impacts.

You excel at operationalizing research to scale its impact, democratizing access to insights across the organization and empowering teams to make customer-informed decisions.

You’re passionate about helping organizations harness research to become truly customer-focused and aspire to be a thought leader in this space.

You’re not afraid of AI taking your job, but curious and eager to incorporate it at all levels in your day to day,.

As a dedicated collaborator, effective communicator and inspiring servant leader, you’re valued as the problem-solver everyone enjoys working with!

🤝️ You’ll be a great fit if you bring a few of the below with you:

Extensive experience in UX research (+8 years), with at least 3 years in a team lead role within a SaaS or B2B environment.

Excellent communication and presentation skills with the ability to articulate complex research findings to diverse stakeholders.

Strategic thinking and ability to align user research initiatives with business goals, product strategy, and user needs.

Proven experience in managing and mentoring a team of UX researchers, guiding their professional development and growth.

Strong expertise in a wide range of qualitative and quantitative research methods, including usability testing, interviews, surveys, and ethnographic research.

Proficiency in research tools and software used for data collection, analysis, and visualization.

Bachelor’s or master’s degree in human-Computer Interaction (HCI), Design, Psychology, Sociology or a related field is preferable.

🎉 What’s in it for you?

Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:

Participation in the Company shares program
Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
(No matter your location, this can be used during the 1st year and applies if you’ve been employed for at least 1 year at Mews)
Flexible Benefits via the ThanksBen platform
Unlimited paid holiday (no, this is not a typo)
Remote/flexible working (we’re 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
Regular team events and socials

🤷🏻 Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What’s more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don’t stop there; Mews was also listed among the World’s Best Hotel PMS Provider 2023 and as the World’s Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

💭 Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You’ll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

To get more of an idea what life at Mews is like, check out our Instagram 📸.

We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

Everyone is welcome at Mews

To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you’re ready to join a global, innovative, and exciting community, we’d love to hear from you!

One very important note….don’t hold back! Even if you think you don’t meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can’t wait to hear from you!

🤖 AI and Hiring at Mews

At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts — but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We’re building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.

UX Research Manager Manager / Executive

Mews