Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.
We believe that understanding customers has a big impact on business and currently, we are looking for a UX Researcher to join our team and take our product to the next level. In this role, you’ll be working closely with Product Managers, Designers, Engineers and other cross-functional stakeholders to facilitate their understanding of customer needs and translate that into insights that teams can use to improve the product. Make users are enthusiasts, and you’ll be growing a body of knowledge in the nascent space of no-code/low-code.
What we are looking for:
- A researcher who believes that working in diverse teams and with complex systems brings out even more creativity
- Ability to represent our different users to reveal deep insights about how they work and think about automations
- Comfort in synthesizing various research needs into a coherent program of work
- Highly skilled qualitative interviewer who knows when to keep asking why
- Experienced in tactical UX research methods such as usability testing, concept testing, & lean methods like RITE
- Collaborative working style to improve ResearchOps, knowledge bases, and best practices
- Skilled in teaching non-researchers who want to lead their own studies in research skills
- Proficiency with descriptive statistics and survey methods
- Skilled at including other stakeholders in the research process (e.g. during interviews or analysis workshops)
- Project management skills in recruiting study participants (screeners, scheduling, incentives)
- Creativity in producing UX deliverables (journey maps, personas, research reports, etc.)
- Examples/portfolio of prior UX research, describing projects and the contributions that research made to design directions and decisions
- Minimum 4 years of experience in UX research
- Written and verbal fluency in English
What you’ll do:
- Regularly sync with Product, Design, and Engineering stakeholders to identify research needs and create a program of work based on business priorities and customer needs.
- Drive decisions that improve the quality of the product through conducting usability studies, customer interviews, and other approaches (competitive analysis, diary studies, benchmarking, etc.)
- Collaborate with other teams that have customer insights, such as Customer Experience, Sales, Growth, and Marketing to share knowledge and synthesize across teams.
- Improve overall research processes and increase the level of customer understanding across the Make organization.
What we offer:
- The ability to work on incredibly exciting technology that is fun to use and that customers love
- RSUs grant in a rapidly growing company raising its value every day
- Multinational team with 42 nationalities creating the future of automation
- Learning & Development plan (online language, professional courses, conference tickets and other trainings)
- Notebook/Macbook and 34’’ curved monitor, access to company 3D printer
- Height adjustable office desk
- 25 days of vacation, 4 sick days
- Multisport card
- Remote working allowance
- Snack bar, coffee, tea, fruit and vegetable, and sweets all day – every day – available for everyone
- Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
- Flexible working hours + home office
- Company therapy pet in Prague’s office (black labrador)
What we offer:
- 📈 RSUs grant in a rapidly growing company raising its value every day
- 💸 Annual bonus
- 🌎 Multinational team with 42 nationalities creating the future of automation
- 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year
- 🌳 3 Company Impact Days per year
- 🍎 Notebook/Macbook and 34’’ curved monitor
- 🏝 25 days of vacation, 4 sick days, company day off on 31st December
- 🫶 10 care days to care for your loved ones
- 👨👩👧👦 Extra parental vacation (3-6 months)
- 👶 RSUs grant for a newborn child
- ☂️ Life insurance
- 🏋️ Benefit Plus Cafeteria (incl. MultiSport Card)
- 💰 Remote working allowance
- 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day – every day – available for everyone
- 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
- 🏡 Flexible working hours + home office
- 🐕 Company therapy pets in Prague’s office (dog-friendly office)
- 🖨 Company 3D printer
- 🥳 Team buildings, parties, and company events multiple times a year
Join us on the ride!
#careeratmake
What we stand for:
🤝 We roll together – We embrace different ideas to grow together and create powerful solutions.
🚀 Customer impact first – We empower our customers to succeed, aiming for sustainable impact.
⚽ Game on! – We’re explorers at heart: play is our fuel and creativity has no limits.
For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.
