We help the world run better
At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
About the role
You will be the Product Owner for Business AI and Agentic AI initiatives within Corporate Process and Information Technology (CPIT) for People & Culture (P&C) area, acting as the primary bridge between People Solutions, Employee Digital Experience experts and engineers in CPIT AI Incubation team. Your mission is to translate AI strategy that enables the Knowledge Management & Content Experience into a prioritized product backlog of AI-enabled features and agents — from SAP Joule standard AI capabilities to custom agent workflows — and to drive delivery, adoption as customer zero and measurable business outcomes while ensuring compliance, privacy and ethical guardrails.
What you’ll do
Own the implementation backlog and roadmap for Business AI and agentic AI features in the Employee Digital Experience Knowledge Management domain.
Run discovery with Employee Digital Experience business stakeholders and end users, to define problem statements, user personas, acceptance criteria and success metrics.
Translate business needs into clear user stories, technical specifications and acceptance tests for engineering, platform and ML teams.
Prioritize work balancing business value, risk, compliance and technical dependencies or phased launches.
Coordinate cross-functional delivery in collaboration with business, CPIT AI Incubation team and product teams.
Define and track KPIs (task completion, time-to-resolution, user satisfaction, ROI) and iterate based on telemetry and user feedback.
Champion governance, data privacy and ethical guardrails: role-based access, data handling, human-in-the-loop policies and escalation behavior.
Orchestrate user adoption, training and change management activities with change teams and Product owners within EDX.
Present product status, risks and roadmap to leadership and cross-functional stakeholders.
Present success stories internally and externally under the umbrella SAP runs SAP
Work with Employee Digital Experience Product teams to support the AI transformation
Core responsibilities / expectations
Drive business process transformation using agentic AI across Knowledge Management & Content Experience and board-level scenarios.
In case of CPIT developments facilitate discovery workshops, user research, rapid prototyping and usability testing to validate assumptions and reduce delivery risk.
Work with CPIT AI Incubation team to compare agent architectures, prompt approaches, retrieval strategies and model options; recommend production choices based on experiments and tradeoffs.
Plan and execute pilots, beta releases; partner with QA and SRE to ensure monitoring, observability and incident response.
Ensure robust fallback behavior and human oversight for high-risk workflows.
Provide functional domain specific data and process insights for engineering team
Coordinate system configuration and definition of customizing activities, where applicable
Support creation and maintenance of product documentation, playbooks, onboarding materials and stakeholder communications.
Lead business change, user adoption of use cases, and plan rollout including communication
Measure business value realization and usage (incl. telemetry)
Contribute to identifying follow-up use cases and improvements
Preferred experience and skills
Proven Product Owner experience delivering digital/AI products (3–7+ years recommended), preferably in SAP products, automation or agentic AI contexts.
Practical knowledge of LLMs, retrieval-augmented generation (RAG), chaining/orchestration patterns and tool-enabled agents.
Experience integrating with SAP and 3rd party collaboration platforms.
Experience and/or knowledge of retrieving structured content from a wide-range of content repositories.
Demonstrated ability running pilots, canary releases, feature-flag rollouts, and establishing observability for AI services.
Strong stakeholder management, facilitation and product discovery skills; able to lead cross-functional workshops and align diverse stakeholders.
Experience defining governance, safety and ethical guardrails for AI systems and working with compliance teams.
Excellent communicator — able to convey technical trade-offs and business impact to leadership.
Change management and organizational adoption experience for AI-enabled workflows is a strong plus.
Minimum qualifications
Advanced degree in Business, Computer Science, Data Science, Human-Computer Interaction, or related field — or equivalent experience.
3+ years’ experience in product management or product ownership; at least some hands-on exposure to AI/ML products or intelligent automation.
Track record of shipping production AI-assisted or automation solutions and driving user adoption.
Why this role matters
You will help define how agentic AI improves the employee digital experience and operational efficiency at scale. By acting as the connection point between business strategy and engineering delivery, you will ensure AI investments deliver measurable value while respecting enterprise controls, privacy and ethics.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 447331 | Work Area: Solution and Product Management | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
